HH Care Services Ltd

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Relatives and healthcare professionals told us that care workers were caring and treated people using the service with respect. People and their relatives were involved in directing their care and felt that care workers met their religious and cultural needs. Care workers were aware of the importance of encouraging people's independence and to provide care that was respectful of their privacy.

The provider had systems in place to ensure that care plans were reviewed on a regular basis. People had individual care plans in place which included any areas of support and the steps that staff needed to take to help them. People's end of life wishes were met by the provider. Relatives told us they had no complaints about the service but were given details of how to raise a concern or complaint if needed.

There were systems in place to monitor the quality of service. These included audits, feedback forms and formal surveys. The registered manager was aware of her regulatory duties including notifying CQC of any reportable incident.