White Star Care Ltd

About the service: White Star Care Ltd is a domiciliary care agency and registered for 'personal care'. This service provides personal care to people living in their own houses and flats. At the time of this inspection five people were using the service.

People's experience of using this service: • The provider did not have robust systems in place to monitor the quality of the services provided for people, including accuracy of care records. We made a recommendation about this. • Risks to people's health and safety were identified but required additional information on how the risks impacted on people. • People had care plans in place that included information on how they wanted to be supported but more information was required to guide staff on the assistance people required to take their medicines safely. • The service planned to make changes as to how they trained staff to ensure they were provided with the Mental Capacity Act (2005) training and enough time to understand the covered topics. • Staff received on-going support and the registered manager planned to review staff's developmental needs. • Staff followed the provider's procedures to support people if they noticed them being at risk of harm or when incidents and accidents took place. • Staff undertook appropriate checks before they were employed by the service. • People told us that staff arrived for their shifts on time and that they had regular staff members to support them. • People had the necessary support to manage their medicines safely. • Staff supported people to prepare their meals and attend to their health needs where they required such assistance. • People were treated with dignity, kindness and had their views listened to. • Staff encouraged people to be as independent as possible and to make choices about their daily activities. • People provided feedback about the services they received. • People felt that the management team responded to their care needs well. • Staff were involved in making decisions about the service delivery. • Appropriate systems were used to communicate and share information quickly as necessary.