Caremark Wandsworth

Caremark Wandsworth is a domiciliary care agency providing care and support to 40 people living in their own homes and flats. At the time of the inspection 23 people using the service were receiving personal care. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

A safe service was provided for people to use and staff to work in. There were enough appropriately recruited staff to meet people's needs. This enabled people to enjoy their lives and live safely. The provider assessed and recorded risks to people and staff, and monitored and updated them as required. Accidents, incidents and safeguarding concerns were reported, investigated and recorded appropriately. Medicines were safely administered, and people prompted to take their medicines. Shielding and social distancing guidance was followed, and Personal Protection Equipment (PPE) used safely and effectively. There was an up to date infection prevention and control policy.

The provider's culture was open, honest, and positive with transparent leadership and management. The statement of purpose clearly defined the provider's vision and values. Staff understood and followed the vision and values and their responsibilities and accountability. They were prepared to take responsibility and raise any concerns they may have with the provider. Service quality was regularly reviewed and changes made to improve the care and support people received accordingly. This was in a way that best suited people. The provider established effective working partnerships that promoted the needs of people being met outside its remit to reduce social isolation. Registration requirements were met.