Helping Hands Rothwell

People's experience of using this service and what we found

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received good support which equipped them with their right skills and knowledge to deliver safe, person- centred care. Recruitment processes were in place and most checks were done robustly. The registered manager and provider assured us that going forward they would make sure every check would be consistently robust and safe.

Right Care: Care was personalised and responsive to people's needs. People who used the service and their relatives were very happy with the service and confirmed they were involved in planning their care. Everyone was complimentary about the staff. Where required, people received good support with eating and drinking and medication. People received support from staff who were reliable and arrived on time. Feedback about consistency of support workers was generally positive although some people said they would like a smaller team.

Right Culture: The service was consistently well-led. The management team promoted values that included involvement, respect, independence and quality. Staff had a good understanding of sound care principles such as privacy, dignity and confidentiality. Effective systems were in place for engaging with people who used the service, their relatives and staff. The service had received many compliments which evidenced people

received person-centred care. Staff and management worked in partnership with other professionals and agencies.