Lindcare Ltd

People were kept safe from risk and harm and staff had a good understanding of safeguarding processes. Risk assessments were robust and relevant. Medicines were managed safely. Infection prevention and control (IPC) systems were in place to reduce people's risk of infection. People were supported to have choice and control of their lives. Staff were trained to deliver support specific to the needs of people. People told us staff were polite and always asked before providing support. People were involved in decisions about their support needs.

Support records provided detailed information about people's needs and preferences. People's health care and nutritional needs were well managed. Staff were kind, compassionate and caring; they treated people with respect and maintained their privacy and dignity.

People's support needs were assessed and reviewed on a regular basis. People had access to healthcare professionals. People and their relatives told us they were involved in the support planning process to ensure it met their needs.

Auditing and quality assurance processes were not always in place to enable the service to identify where improvement was needed. People told us the registered manager was approachable and responsive to feedback. The service worked well in partnership with others to ensure the best outcomes for people.