Link House
Home care, Kingston upon Thames
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Link House: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2022. Rated Requires improvement in 2022, then Good in May 2025.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 17 months ago.
What inspectors found
From the Care Quality Commission's assessment published 7 May 2025 (assessment visit 3 April 2025). Quoted under the Open Government Licence.
This assessment took place between 22 April and 30 April 2025. Link House provides care and support to people living in their homes, so that they can live as independently as possible. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. Not everyone who used the service received personal care. At the time of this assessment, 2 people who used the service were receiving personal care.
We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Read the full summary
The service had made improvements and was no longer in breach of regulations. Risks to people were now managed well. Risks to people’s safety and wellbeing were assessed and reviewed at regular intervals. This meant staff had access to up to date information about how to manage these risks and keep people safe from injury or harm. Medicines were managed more safely. Record keeping had improved and staff received appropriate support to help them administer medicines safely. Information about people had improved. People’s needs were assessed and reviewed at regular intervals and staff now had up to date information to help them provide the care and support people required. Staff were now provided with regular and relevant training and supervision to help them meet the range of people’s needs and to continuously improve and develop in their role. Governance systems were used more effectively by managers to help them identify any shortfalls in the service.
Staff understood how to protect people from the risk of abuse. There were enough staff to support people and meet their needs. Recruitment practice was safe. Infection risks were managed well. People were involved in assessments of their needs. They received care centred on them and their individual needs, including those related to their protected equality characteristics. People were supported to stay healthy and well. People were given information which met their needs. Staff made sure people understood their care, to give informed consent. People were treated equally, fairly, and supported to access the care and support they needed. Staff understood people’s rights and how these should be met. The service was led by experienced managers. Staff were valued and supported with their wellbeing. People and staff were encouraged to raise concerns and these were listened to. There was a culture of learning, improvement, inclusivity and partnership working, focused on supporting people to achieve positive outcomes.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement.At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 140 The Broadway, Tolworth, Surrey, Surbiton, KT6 7HT |
|---|---|
| Neighbourhood | Tolworth, Kingston upon Thames |
| Registered manager | Noreen Hodge |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 1 inspection report, latest 16 February 2022 (opens the Care Quality Commission website) Latest assessment published 7 May 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Just My Pa Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 09463233 (opens Companies House) |
Nearest alternatives
- G SureCare Richmond and Kingston Home care, less than 0.1 miles awayGood
- G Guardian Angel Carers Wimbledon & Kingston Home care, 0.1 miles awayGood
- – Marielle 24/7 Healthcare Services Ltd Home care, 0.6 miles awayNot yet rated
- – Emezzions Care Home care, 0.6 miles awayNo overall rating
- O Comfort Care At Home Home care, 0.7 miles awayOutstanding
Getting help from Royal Borough of Kingston upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Kingston upon Thames
- Ask for a care needs assessment
- Phone: 020 8547 5005. Email adults@kingston.gov.uk
- Support for carers
- Paying for care: Royal Borough of Kingston upon Thames
Checked on the council's website, November 2026.
Common questions
- Does Link House provide nursing care?
- The Care Quality Commission's register does not list nursing care for Link House.
- When was Link House last inspected?
- The Care Quality Commission's latest rating for Link House was published on 7 May 2025.
- Who runs Link House?
- Link House is run by Just My Pa Ltd.
- What is Link House's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.