Comfort Care At Home
Home care, Kingston upon Thames
Outstanding
Rated on
Rating from the Care Quality Commission.
Comfort Care At Home: inspection record
Rated Outstanding in June 2025, up from Good.
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Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2019. Rated Good in 2019, then Outstanding in June 2025.
Its last inspection improved it from Good to Outstanding. The latest rating was published 16 months ago.
How it compares locally
- One of 3 Outstanding home care services in Kingston upon Thames, out of 33 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 9 June 2025 (assessment visit 18 March 2025). Quoted under the Open Government Licence.
Date of Assessment: 18 March to 16 April 2025. Comfort Care At Home is a domiciliary care agency, supporting people with care in their own homes. At the time of the inspection, they supported people living with a range of needs, including those living with dementia and physical disabilities. At the time of our assessment 9 people were receiving support with personal care.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Read the full summary
We assessed 13 quality statements within all the key questions. The scores for these areas have been combined with scores based on the key question ratings from the last assessment.
There was exceptional leadership at the service aimed at a holistic approach to people’s care which included monitoring of their health needs, emotional well-being and inclusion in the community. Considerations were also given to the wider community by raising awareness to respond to people’s and their families’ immediate needs.
People were treated with kindness and as individuals making sure their wishes and preferences were always adhered to. Staff provided information that people could understand and sought their consent before providing care. Staff understood their job responsibilities and had the necessary support to ensure safe and effective care delivery for people. They received training and understood how to protect people from abuse.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Outstanding
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has changed to outstanding. This meant people’s outcomes were consistently better than expected compared to similar services. People’s feedback described it as exceptional and distinctive.
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Caring
Outstanding
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has changed to outstanding. This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Trident Court, 1 Oakcroft Road, Chessington, KT9 1BD |
|---|---|
| Neighbourhood | Tolworth, Kingston upon Thames |
| Phone | 020 8610 9778 |
| Website | www.comfortcareathome.co.uk |
| Registered manager | Shamsah Lalji |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 26 June 2019 (opens the Care Quality Commission website) Latest assessment published 9 June 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Comfort Care at Home Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10848959 (opens Companies House) |
Nearest alternatives
- – Excellence Healthcare Services Ltd Home care, less than 0.1 miles awayNo overall rating
- G Foxbridge Healthcare Solutions Home care, less than 0.1 miles awayGood
- – Helping Hands Esher Home care, less than 0.1 miles awayNot yet rated
- – Master One Care Home care, less than 0.1 miles awayNo overall rating
- G SDL Kingston Home care, less than 0.1 miles awayGood
Getting help from Royal Borough of Kingston upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Kingston upon Thames
- Ask for a care needs assessment
- Phone: 020 8547 5005. Email adults@kingston.gov.uk
- Support for carers
- Paying for care: Royal Borough of Kingston upon Thames
Checked on the council's website, November 2026.
Common questions
- Does Comfort Care At Home provide nursing care?
- The Care Quality Commission's register does not list nursing care for Comfort Care At Home.
- When was Comfort Care At Home last inspected?
- The Care Quality Commission's latest rating for Comfort Care At Home was published on 9 June 2025.
- Who runs Comfort Care At Home?
- Comfort Care At Home is run by Comfort Care at Home Limited.
- What is Comfort Care At Home's CQC rating?
- Its overall rating from the Care Quality Commission is Outstanding, published on 9 June 2025.