Foxbridge Healthcare Solutions

People and their relatives were happy with the care provided by the service. People were treated with compassion and respect. Staff sought and obtained people's consent before providing care to them. People got on well with staff and had developed meaningful relations with them. Staff respected people's privacy and upheld their dignity and human rights when providing care. Staff supported people to maintain their independence and to make choices about their lives.

People's care needs were reviewed and changes were made to their support plans as appropriate. People and their relatives were confident about how to raise concerns and felt the provider considered their views.

People, their relatives and staff made positive comments about the management and leadership of the service. The registered manager was said to be approachable, honest and open to ideas to develop the service. The provider reviewed and audited the quality of care and made improvements when needed. The registered manager ensured staff learnt from incidents when things went wrong and took action to minimise the risk of a recurrence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

We were assured the provider was following national guidance on good infection prevention and control protocols in relation to the COVID-19 pandemic. Staff followed the measures in place to mitigate risks in relation to the COVID-19 pandemic and protect people from the risk of acquiring infections.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 01/08/2019 and this is the first inspection.