Master One Care
Home care, Kingston upon Thames
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Master One Care: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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Ratings published by the Care Quality Commission.
Rated Good in February 2025.
The latest rating was published 20 months ago.
What inspectors found
From the Care Quality Commission's assessment published 24 February 2025 (assessment visit 4 February 2025). Quoted under the Open Government Licence.
Date of assessment: 10 to 11 February 2025. The service is a care at home service providing support to people living with a range of needs, including dementia and physical disabilities.
People received safe care that met their needs. Staff were aware of their role in safeguarding adults from avoidable harm. They supported people to manage and mitigate any risks to their safety. Staff adhered to safe practices relating to infection prevention and control, and medicines management.
Read the full summary
Appropriate recruitment practices were in place to ensure suitable staff were employed. Staff were well supported in their role and completed regular training to ensure their knowledge and skills were up to date with best practice guidance.
Staff worked with people to assess their care and support needs. This included identifying what was important to the person and how they preferred care to be delivered. Staff adhered to the Mental Capacity Act (2005) and respected people’s decisions and wishes.
Staff were respectful of people’s individual differences and care was provided in a kind, caring and compassionate manner. People received care from a regular team of care workers who knew them well and who they were comfortable receiving care from.
There was a supportive management team in place who were approachable. Staff, people and relatives felt comfortable speaking openly with the management team. A clear governance system was in place which regularly reviewed the quality and safety of care delivery. There was a commitment within the staff team to provide high quality person-centred meaningful care. The management team were open to feedback and this was used to inform service development.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Trident Court, 1 Oakcroft Road, Chessington, KT9 1BD |
|---|---|
| Neighbourhood | Tolworth, Kingston upon Thames |
| Phone | 020 3044 2745 |
| Registered manager | Gemma Tear |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Mi Life Care Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 07063861 (opens Companies House) |
Nearest alternatives
- O Comfort Care At Home Home care, less than 0.1 miles awayOutstanding
- – Excellence Healthcare Services Ltd Home care, less than 0.1 miles awayNo overall rating
- G Foxbridge Healthcare Solutions Home care, less than 0.1 miles awayGood
- – Helping Hands Esher Home care, less than 0.1 miles awayNot yet rated
- G SDL Kingston Home care, less than 0.1 miles awayGood
Getting help from Royal Borough of Kingston upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Kingston upon Thames
- Ask for a care needs assessment
- Phone: 020 8547 5005. Email adults@kingston.gov.uk
- Support for carers
- Paying for care: Royal Borough of Kingston upon Thames
Checked on the council's website, November 2026.
Common questions
- Does Master One Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Master One Care.
- When was Master One Care last inspected?
- The Care Quality Commission's latest rating for Master One Care was published on 24 February 2025.
- Who runs Master One Care?
- Master One Care is run by Mi Life Care Services Limited.
- What is Master One Care's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.