Rated Care Homes

SDL Kingston

Home care, Kingston upon Thames

G

Good

Rated on

Rating from the Care Quality Commission.

SDL Kingston: inspection record

Home care, Kingston upon Thames

Rated Good in July 2025.

SDL Kingston: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Rated Good in July 2025.

The latest rating was published 15 months ago.

How it compares locally

  • One of 30 Good home care services in Kingston upon Thames, out of 33 with a rating.

What inspectors found

From the Care Quality Commission's assessment published 28 July 2025 (assessment visit 26 June 2025). Quoted under the Open Government Licence.

Date of assessment: 7 to 14 July 2025.

SDL Kingston is a homecare agency providing personal care support to people in their own homes. At the time of our assessment there were 60 older people using the service, some of whom were living with dementia, others had physical health needs. The service was able to provide long term homecare as well as rehabilitation services.

Read the full summary

This was the first assessment of SDL Kingston. A comprehensive assessment was undertaken reviewing all quality statements.

People were kept safe and staff understood and managed risks to people’s safety. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well, however, we found improvements were required regarding the administration of medicated pain patches.

People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff involved people in decisions about their care and provided them with information to enable them to give informed consent.

People were treated with kindness and compassion. Staff treated them as individuals and supported their preferences. People had choice in their care and were encouraged to be as independent as possible. The provider supported staff wellbeing.

Staff provided information in a way people could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it. People received fair and equal care, and staff were respectful of people’s protected characteristics as defined by the Equality Act 2010.

Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. There was a clear governance system in place and regular review of the quality and safety of care delivery.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs.This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Questions to ask the service

  • Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  • Ask how visit times are agreed and who covers when your usual carer is away.

Contact and registration details

Details for SDL Kingston
AddressTrident Court, Suite 086, 1 Oakcroft Road, Chessington, KT9 1BD
NeighbourhoodTolworth, Kingston upon Thames
Phone020 8575 6661
Registered managerJared Ngwena
Registered with the CQC since
What it provides
  • Domiciliary care service
Who it supports
  • Dementia
  • Learning disabilities or autistic spectrum disorder
  • Mental Health
  • Older People
  • Physical Disability
  • Sensory Impairment
  • Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider details for SDL Kingston
ProviderSupport Direct Limited
Ownership typeOrganisation
Companies House number08491746 (opens Companies House)

Support Direct Limited runs 2 services in London. 2 are rated Good or Outstanding.

Other services run by Support Direct Limited

  1. G
    Hanwell Community Centre Home care, Ealing
    Good

Nearest alternatives

  1. O
    Comfort Care At Home Home care, less than 0.1 miles away
    Outstanding
  2. –
    Excellence Healthcare Services Ltd Home care, less than 0.1 miles away
    No overall rating
  3. G
    Foxbridge Healthcare Solutions Home care, less than 0.1 miles away
    Good
  4. –
    Helping Hands Esher Home care, less than 0.1 miles away
    Not yet rated
  5. –
    Master One Care Home care, less than 0.1 miles away
    No overall rating

See all home care in Kingston upon Thames

Getting help from Royal Borough of Kingston upon Thames

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions

Does SDL Kingston provide nursing care?
The Care Quality Commission's register does not list nursing care for SDL Kingston.
When was SDL Kingston last inspected?
The Care Quality Commission's latest rating for SDL Kingston was published on 28 July 2025.
Who runs SDL Kingston?
SDL Kingston is run by Support Direct Limited. It runs 2 services in London.
What is SDL Kingston's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 28 July 2025.