Hanwell Community Centre

Hanwell Community Centre (Support Direct Ltd) is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection the service supported 158 people with conditions such as dementia and mobility needs. They also supported some people with a learning disability.

CQC only inspects where people receive personal care and at the time of the inspection 153 people were receiving personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

There were processes to in place to safeguard people from abuse. Staff understood safeguarding procedures and how to raise any concerns. Risks to people's safety were assessed and reviewed. People received their medicines as prescribed. Staff were recruited safely and there was enough staff to meet people's needs. Staff wore appropriate Personal Protective Equipment (PPE) such as face masks, disposable gloves, and aprons when supporting people with their care.

Staff were kind and caring. We received positive feedback from people using the service and their relatives. People and relatives were involved in care planning. People knew how to make a complaint and feedback on the service was encouraged through yearly surveys, regular care visits and phone calls to people supported and their relatives.