SureCare Richmond and Kingston
Home care, Kingston upon Thames
Good
Rated on
Rating from the Care Quality Commission.
SureCare Richmond and Kingston: inspection record
Rated Good in October 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2019. Rated Good in 2019 and October 2022.
It has been rated Good at every inspection since 2019. The latest rating was published about 4 years ago.
How it compares locally
- One of 30 Good home care services in Kingston upon Thames, out of 33 with a rating.
About the service
From the Care Quality Commission's inspection report published 25 October 2022. Quoted under the Open Government Licence.
Surecare Richmond and Kingston is a domiciliary care agency providing personal care to people in their own homes. The service provides support to older people and those with dementia. At the time of our inspection there were 24 people using the service; including one with learning disabilities.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support: People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse.
Read the full summary
People lived safely and free from unwarranted restrictions because the service assessed, monitored and managed safety well. Staff recruitment and induction training processes promoted safety. People received support from staff to make their own decisions about medicines wherever possible. Preferences were identified and appropriate staff were available to support people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: Updated training and refresher courses helped staff continuously apply best practice. People received support to eat and drink enough to maintain a balanced diet. People were referred to health care professionals to support their wellbeing and help them to live healthy lives. People received kind and compassionate care from staff. People were enabled to make choices for themselves and staff ensured they had the information they needed.
Right Culture: Management were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say. Governance processes were effective and helped to hold staff to account, keep people safe, protect people's rights and provide good quality care and support
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Suite 7, Link House,, 140 Tolworth Broadway, Surbiton, KT6 7HT |
|---|---|
| Neighbourhood | Tolworth, Kingston upon Thames |
| Phone | 020 3795 1014 |
| Website | www.surecare.co.uk |
| Registered manager | Ahmed Meriden |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 25 October 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Clarity Ventures Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 09586562 (opens Companies House) |
Nearest alternatives
- – Link House Home care, less than 0.1 miles awayNo overall rating
- G Guardian Angel Carers Wimbledon & Kingston Home care, 0.1 miles awayGood
- – Marielle 24/7 Healthcare Services Ltd Home care, 0.6 miles awayNot yet rated
- – Emezzions Care Home care, 0.6 miles awayNo overall rating
- O Comfort Care At Home Home care, 0.7 miles awayOutstanding
Getting help from Royal Borough of Kingston upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Kingston upon Thames
- Ask for a care needs assessment
- Phone: 020 8547 5005. Email adults@kingston.gov.uk
- Support for carers
- Paying for care: Royal Borough of Kingston upon Thames
Checked on the council's website, November 2026.
Common questions
- Does SureCare Richmond and Kingston provide nursing care?
- The Care Quality Commission's register does not list nursing care for SureCare Richmond and Kingston.
- When was SureCare Richmond and Kingston last inspected?
- The Care Quality Commission's latest rating for SureCare Richmond and Kingston was published on 25 October 2022.
- Who runs SureCare Richmond and Kingston?
- SureCare Richmond and Kingston is run by Clarity Ventures Ltd.
- What is SureCare Richmond and Kingston's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 October 2022.