Emezzions Care
Home care, Kingston upon Thames
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Emezzions Care: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2024. Rated Requires improvement in 2024, then Good in May 2025.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 17 months ago.
What inspectors found
From the Care Quality Commission's assessment published 7 May 2025 (assessment visit 14 April 2025). Quoted under the Open Government Licence.
Date of assessment: 23 to 30 April 2025. Emezzions Care is a care at home service. They provide support to people living in their own homes, including at supported living schemes. No-one using their supported living schemes were receiving support with their personal care at the time of our assessment. Therefore, our assessment focused on the support provided to people as part of their outreach domiciliary care service.
We undertook this assessment to follow up on the ratings issued at our last inspection and to follow up on previous breaches of regulation. This was a comprehensive assessment which included all quality statements.
Read the full summary
At this assessment sufficient action had been taken and the service was no longer in breach of regulation. Significant improvements had been undertaken to ensure the safety of service delivery and improve the quality of care provision. Care records had been updated and provided detail about people’s needs and wishes, including information about any risks to their safety. Information was included about the person, their likes and what was important to them. People were supported to identify goals and they were supported to work towards them. People’s individual needs and beliefs were respected and accommodated.
Governance systems had been improved and there were now comprehensive assessments in place to review the quality and safety of care delivery. Where improvements were required, we saw action was taken to address those concerns. A new registered manager had been recruited who was dedicated to continuous improvement. They had built good working relationships with other health and social care professionals to ensure good joint working and information sharing.
Safe recruitment practices were in place. Staff received regular training and were well supported in their roles. They were knowledgeable of, and adhered to, the Mental Capacity Act 2005, safeguarding adults’ procedures, incident and accident reporting. Appropriate procedures were in place regarding infection prevention and control, safe medicines management, and supporting people’s healthcare needs.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | EMEZZIONS CARE Argent House, 175 Hook Rise South, Surbiton, KT6 7LD |
|---|---|
| Neighbourhood | Tolworth, Kingston upon Thames |
| Phone | 0330 330 3283 |
| Website | www.emezzions.com |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 25 January 2024 (opens the Care Quality Commission website) Latest assessment published 7 May 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Emezzions Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12221398 (opens Companies House) |
Nearest alternatives
- O Comfort Care At Home Home care, less than 0.1 miles awayOutstanding
- – Excellence Healthcare Services Ltd Home care, less than 0.1 miles awayNo overall rating
- G Foxbridge Healthcare Solutions Home care, less than 0.1 miles awayGood
- – Helping Hands Esher Home care, less than 0.1 miles awayNot yet rated
- – Master One Care Home care, less than 0.1 miles awayNo overall rating
Getting help from Royal Borough of Kingston upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Kingston upon Thames
- Ask for a care needs assessment
- Phone: 020 8547 5005. Email adults@kingston.gov.uk
- Support for carers
- Paying for care: Royal Borough of Kingston upon Thames
Checked on the council's website, November 2026.
Common questions
- Does Emezzions Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Emezzions Care.
- When was Emezzions Care last inspected?
- The Care Quality Commission's latest rating for Emezzions Care was published on 7 May 2025.
- Who runs Emezzions Care?
- Emezzions Care is run by Emezzions Limited.
- What is Emezzions Care's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.