Social Care Academy - Warwickshire

People's experience of using the service and what we found We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right support Risks associated with people's care and their home environments were assessed and well-managed. The model of care and settings maximised people's choice and independence. Staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were recruited safely and there were sufficient staff to provide people's planned care and support.

Right care People received personalised care and support from staff they knew and who understood their needs. Staff knew how to keep people safe and protect from harm and relatives had no concerns regarding their family members safety. Staff followed safe infection prevention practice in people's homes.

Right culture Systems were in place to monitor and review the quality and safety of the service provided, for example, audits of care records. Staff felt valued and supported by a registered manager who promoted an open and inclusive culture. The management team and staff worked in partnership with other professionals to achieve good outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk