Bluebird Care Northallerton, Thirsk and Catterick

People's experience of the service and what we found: At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Support The provider had clear policies and guidance about how staff safeguard people from the risk of abuse. Risks posed to people were assessed and mitigated. Where people received support with medicines, this was safely managed. Staff were trained and understood their roles in relation to infection, prevention and control. People told us staff wore personal protective equipment (PPE) as required and ensured their homes were clean and tidy. Staff worked closely with external agencies to ensure people's health needs were met.

Right Care People were supported by enough staff. People told us staff arrived on time and they had not had any missed care calls. Call monitoring was in place, online systems alerted the management team if staff were running late. People received staff rota's a week in advance. Staff were recruited safely, and people and relatives told us staff were kind and caring. Care plans were person centred and contained information about people's preferences and needs. Care records were regularly reviewed, to ensure information about people's care and support was relevant and up to date.

Right Culture The provider had quality assurance systems in place to monitor the service and learn lessons from accidents and incidents. Lessons learned documents were shared with the staff team. Staff felt supported in their roles and staff spot checks were regularly undertaken, to ensure staff were competent. People and relatives told us the service was well led. Feedback was sought from people and relatives and used to improve the quality of care people received. Complaints and concerns were effectively managed, people and relatives told us where they had raised a concern, action was taken to address and resolve them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was Good (published 17 August 2017).