Right at Home Isle of Wight

People, relatives and healthcare professionals praised the approach of staff and commented on the positive impact staff had on their and/or other's lives. Staff provided care in an individualised way that enabled people to feel respected, appreciated and that their views mattered.

Staff had developed strong relationships with people and knew them exceptionally well. People and their relatives overwhelmingly told us that the staff made them feel included and went out of their way to treat them with dignity and respect.

The providers, registered manager and staff went above and beyond to learn about people's life experiences and used the information gathered to support people to live fulfilled lives.

Staff had taken innovative steps to meet people's information and communication needs, going over and above complying with the Accessible Information Standard.

People felt fully engaged in all aspects of the service and were assured that any concerns or complaints would be handled appropriately by staff and management.

People and relatives felt the way the service was led was exceptional. We received without exception positive feedback about the providers, registered manager and staff. The providers' values to "provide high quality, person centred care to our clients" and, "to provide the highest level of support to our staff to ensure their wellbeing is always considered" were fully embedded into the service.

Continuous learning was embedded in the culture of the service. The providers and registered manager were committed to obtaining feedback from people, those important to them, and staff so they could be assured people received excellent care, and to check if any further development of the service was required.

People were supported by staff who were highly skilled, and knowledgeable. There were enough staff to meet people's needs in a calm, supportive and enabling way. Recruitment processes were safe.

People received care that kept them safe from harm. Risks to people's health and safety were regularly assessed and updated as their care needs reduced or increased.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.