Care Quality Services IOW
- Home care
- Dementia care
- Registered since 2024
- Sandown, Isle of Wight, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
11 months
since the latest rating was published.
4 of 29
rated home care services in Isle of Wight are rated Requires improvement, like this one.
Care Quality Services IOW: inspection record
Rated Requires improvement in November 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Apex Prime Care - Isle of Wight (Good, less than 0.1 miles away) and Acorn Care Service (Good, 0.1 miles away).
Nearest home care services:
- G Apex Prime Care - Isle of Wight Good, less than 0.1 miles away
- RI Pacific Care Services Limited - Isle of Wight Requires improvement, less than 0.1 miles away
- G Acorn Care Service Good, 0.1 miles away
- – Milford Del Support Agency No overall rating, 1.3 miles away
- G GoodOaks Homecare - Isle of Wight Good, 1.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 21 November 2025 (assessment visit 24 September 2025). Quoted under the Open Government Licence.
Date of Assessment: 7 to 17 October 2025. The service is a care at home service providing support to adults of all ages living with physical disabilities, sensory impairment and dementia. At the time of our assessment there were 117 people receiving the regulated activity of personal care.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The assessment was prompted due to the length of time since the service was registered with CQC and concerns raised to CQC.
Although people told us they felt safe whilst receiving a care service we found that not all risks to people had been fully assessed and plans put in place to ensure staff understood how these risks should be managed. We found systems to report and take all actions necessary to keep people safe had not always been followed meaning some people had been placed at risk of harm.
Systems had not ensured that people received care at times that were suitable to meet their needs, from consistent staff who stayed the full length of their allocated call. Staff had received induction training but following this they had not received further training to ensure they could meet some people’s individual needs relating to health conditions. Staff were generally recruited safely although some pre-employment checks had not been undertaken.
Staff treated people with kindness and compassion. Care was delivered with dignity and respect, and individual preferences were upheld. People were supported to make choices about their care, and staff responded promptly to changing needs. Medicines, infection control and end of life care were well managed.
Management systems had not identified the concerns we found although a service improvement plan was in place to address other areas identified by the provider. The management team were positive about making the necessary improvements where we identified further action was required.
We found breaches of regulations relating to safeguarding, staffing and governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated Requires Improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was in breach of the legal regulations relating to safeguarding and staffing.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in breach of legal regulation in relation to governance.
Questions to ask the service
- Safe was rated Requires improvement on 21 November 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 21 November 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Jodie Williams
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care Quality Services LimitedBrand: Cera Care
- Ownership type
- Organisation
- Companies House number
- 11696513 (opens Companies House)
Care Quality Services Limited runs 21 services in England, 4 of them in the South East. 16 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 4 have no rating yet.
Other services run by Care Quality Services Limited
- O Cambrian Green Court Outstanding. Home care, South Gloucestershire, South West
- G Care Quality Services Brighton and Hove Good. Home care, Brighton and Hove
- G Care Quality Services Bristol Good. Home care, Bristol, South West
- G Care Quality Services Colchester Good. Home care, Essex, East of England
Getting help from Isle of Wight Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Isle of Wight Council
- Ask for a care needs assessment
- Phone: 01983 823340, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Care Quality Services IOW provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care Quality Services IOW.
- When was Care Quality Services IOW last inspected?
- The Care Quality Commission's latest rating for Care Quality Services IOW was published on 21 November 2025.
- Who runs Care Quality Services IOW?
- Care Quality Services IOW is run by Care Quality Services Limited. It runs 21 services in England, 4 of them in the South East.
- What is Care Quality Services IOW's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 21 November 2025.
Contact
- Phone
- 01983 401865
- Address
- Office A, College House, College Close, Sandown, PO36 8EB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Apex Prime Care - Isle of Wight (Good, less than 0.1 miles away) and Acorn Care Service (Good, 0.1 miles away).
Nearest home care services:
- G Apex Prime Care - Isle of Wight Good, less than 0.1 miles away
- RI Pacific Care Services Limited - Isle of Wight Requires improvement, less than 0.1 miles away
- G Acorn Care Service Good, 0.1 miles away
- – Milford Del Support Agency No overall rating, 1.3 miles away
- G GoodOaks Homecare - Isle of Wight Good, 1.7 miles away