Acorn Care Service

The registered manager took prompt action to ensure consistent use of disposable aprons when providing personal care. People told us they felt safe when receiving care. Medicines were safely managed and staff contacted healthcare professionals when required.

People told us they had been involved in care planning and care plans reflected people's individual needs and choices. Staff were responsive to people's needs, which were detailed in care plans accessible to staff via an electronic system. People's risk assessments and risks relating to their home environment were completed and helped reduce risks to people.

Safe recruitment practices were followed and appropriate checks were undertaken, which helped make sure only suitable staff were employed to care for people in their own homes. There were enough care staff to maintain the schedule of visits.

Staff told us they felt supported, received training and supervision and had time to complete their schedule of work.

People had regular contact from office staff who they were confident would listen to them and take any necessary action should the need arise. The registered manager, office staff and care staff team were committed to ensuring people received a service which was caring.