Milford Del Support Agency
- Home care
- Registered since 2016
- Sandown, Isle of Wight, South East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Outstanding.
15 months
since the latest rating was published.
86%
of rated home care services in Isle of Wight are Good or Outstanding (87% across the South East, 88% across England).
Milford Del Support Agency: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: GoodOaks Homecare - Isle of Wight (Good, 0.5 miles away) and Maximus Support Services Ltd (Outstanding, 1.2 miles away).
Nearest home care services:
- G GoodOaks Homecare - Isle of Wight Good, 0.5 miles away
- – Call on Me Ltd No overall rating, 0.7 miles away
- O Maximus Support Services Ltd Outstanding, 1.2 miles away
- G Apex Prime Care - Isle of Wight Good, 1.3 miles away
- RI Care Quality Services IOW Requires improvement, 1.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 18 July 2025 (assessment visit 8 April 2025). Quoted under the Open Government Licence.
Date of assessment 22 April to 07 May 2025.
We carried out this assessment to gain an up-to-date view of the service. The provider was previously in breach of the legal regulations in relation to safe care and treatment, safeguarding people from abuse, staffing and good governance. The provider employed a new nominated individual and registered manager following our previous inspection and significant improvements were found at this inspection and the provider was no longer in breach of regulations.
- Safe Good
- Effective Good
- Caring Outstanding
- Responsive Outstanding
- Well-led Outstanding
Read the rest of CQC's summary
We assessed the service against “Right support, right care, right culture” guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found there was overwhelming evidence that the core values of choice, promotion of independence and community inclusion were at the centre of people's day-to-day support.
The provider had a positive learning culture where people could raise concerns and feel confident, they would be heard. The management team investigated incidents thoroughly to learn and improve outcomes for people. People were supported to live fulfilled lives and take positive risks. Staff understood their safeguarding responsibilities to ensure people were protected from abuse.
There was a genuine person-centred culture, where staff displayed empathy and worked with people and their family members to understand how best to support them. The attitude and knowledge of staff and management clearly had a positive impact on people and their families.
There was a strong emphasis on continuity of care to maximise the opportunities for people. Training and guidance for families was provided free of charge to assist with their understanding and to support their relative to have continuity of care. People were provided with core staff teams to help provide them with continuity of care and develop trusting relationships.
People were supported by staff who were highly skilled, and knowledgeable in caring for people with additional needs. Staff were skilled in helping people to express their views and communicated with them in ways they could understand.
Staff understood and followed the principles of the Mental Capacity Act 2005 (MCA) and were aware of people's rights to refuse care. The management team and staff worked to ensure that people's choices and wishes were respected.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has improved to Good.
Good: This meant people were safe and protected from avoidable harm.
The provider was previously in breach of the legal regulations in relation to safe care and treatment, safeguarding people from abuse and staffing. Significant improvements were found at this inspection and the provider was no longer in breach of regulations.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has improved to Good.
This meant people’s outcomes were consistently good and frequently better than expected compared to similar services, and people’s feedback described it as very safe and personalised.
-
Caring
Outstanding
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has improved to Outstanding.
This meant people were truly respected and valued as individuals, treated with dignity and respect; and empowered as partners in their care in an exceptional service. People’s feedback described it as attentive and adaptive.
-
Responsive
Outstanding
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has improved to outstanding.
This meant services were tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care.
-
Well-led
Outstanding
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has improved to outstanding.
This meant service leadership was exceptional and distinctive. Leaders and the culture they created drove and improved high-quality, person-centred care.
The provider was previously in breach of the legal regulation in relation to the governance of the service. We found the service had significantly improved and was no longer in breach of regulation.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Donna Longmore
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Whole Population, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 1 June 2023. Latest assessment published 18 July 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 04641461 (opens Companies House)
Getting help from Isle of Wight Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Isle of Wight Council
- Ask for a care needs assessment
- Phone: 01983 823340, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Milford Del Support Agency provide nursing care?
- The Care Quality Commission's register does not list nursing care for Milford Del Support Agency.
- When was Milford Del Support Agency last inspected?
- The Care Quality Commission's latest rating for Milford Del Support Agency was published on 18 July 2025.
- Who runs Milford Del Support Agency?
- Milford Del Support Agency is run by Milford Del Support Agency Limited.
- What is Milford Del Support Agency's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01983 405321
- Address
- 77 Sandown Road, Sandown, PO36 9LE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: GoodOaks Homecare - Isle of Wight (Good, 0.5 miles away) and Maximus Support Services Ltd (Outstanding, 1.2 miles away).
Nearest home care services:
- G GoodOaks Homecare - Isle of Wight Good, 0.5 miles away
- – Call on Me Ltd No overall rating, 0.7 miles away
- O Maximus Support Services Ltd Outstanding, 1.2 miles away
- G Apex Prime Care - Isle of Wight Good, 1.3 miles away
- RI Care Quality Services IOW Requires improvement, 1.3 miles away