Apex Prime Care - Isle of Wight

Staff had completed training in the safe administration of medicines. People were happy with how they were supported around their medicines.

Staff received an induction into their role and had received appropriate training that equipped them to support people. They had their competency assessed to help ensure they continued to be sufficiently skilled and knowledgeable. Appropriate recruitment procedures were in place to help ensure only suitable staff were employed.

The management team had processes for monitoring visits and endeavoured to ensure that office staff contacted people when care staff were held up or were running late for visits.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us they were happy with the care provided and staff were caring and compassionate. Care staff were skilled in delivering people's care in the way they preferred. They knew people well, which ensured their preferred routines were met.

People were involved with planning and reviewing their care. Care records were written in a sensitive and person centred way.

A complaints procedure was in place, which people confirmed they were aware of. People's concerns and complaints were listened to, addressed in a timely manner and resolved quickly.

Staff, people and relatives told us they had a good relationship with the management team and could seek support and assistance easily when needed. There were effective systems in place to monitor the safety and

quality of the service.