Helping Hands Swadlincote

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People received care from staff who understood their preferences and promoted their independence. Staff supported people to access services to maintain their health and well-being. Staff valued making a difference to people's everyday lives. People received their care at the times they chose.

Right Culture: People were complimentary about the care they received. Staff were trained and assessed to be confident and competent. The registered manager and staff were committed to delivering a high standard of care to people.