Jessamy Platinum Homecare

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Relatives praised staff for their caring and compassionate support of people. Staff demonstrated a good understanding of how to respect people's privacy and dignity and promote their independence. The provider had robust systems in place to manage risks associated with people's care. Relatives felt care was provided to people safely. The provider wasn't supporting anybody with medication at the time of our inspection; however, all staff had been trained to administer medication.

Right Culture: The provider had robust quality assurance systems in place. Audits and competency checks to ensure a high quality level of support were regularly completed. Systems to identify areas for improvement were utilised effectively. The provider worked in partnership with external bodies, professionals and relatives to promote a person-centred culture. The provider had recently started to support people with a learning

disability and autistic people. They submitted a request for this to be added to their registration, but at the time of our inspection this had not yet been confirmed. The provider had declined to accept new packages of care until they had appropriate staffing levels who demonstrated the necessary skills.