Home Instead Bolton
- Home care
- Dementia care
- Registered since 2011
- Central Bolton, Bolton, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
39 of 42
rated home care services in Bolton are rated Good, like this one.
Home Instead Bolton: inspection record
Rated Good in October 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G EL Care Services Limited Good, less than 0.1 miles away
- G Jessamy Platinum Homecare Good, less than 0.1 miles away
- G Rosie Nightingale Homecare Good, 0.1 miles away
- – highfields house Not yet rated, 0.1 miles away
- G Premier Care Bolton Branch Good, 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 16 October 2019. Quoted under the Open Government Licence.
Home Instead Bolton is a domiciliary care service providing personal care, support and companionship enabling people to remain in their own homes. At the time of the inspection there were 50 people receiving support from the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
The service placed people at the heart of the service and its values. It had a strong person-centred and local community-based ethos. The management and CareGivers were passionate about providing a high standard of person-centred care to clients when they needed it. Clients and relatives spoken with were eager to tell us how good the service was and how the CareGivers had become firm friends. They were complimentary about the reliability, kindness and flexibility of CareGivers and office staff. The registered manager told us that the service went out their way to accommodate clients wishes.
Read the rest of CQC's summary
Client's needs, preferences and wishes were met by a dedicated team who went out their way to get to know the clients well. This was done through initial meetings, matching clients and CareGivers and regular reviews.
The service was good at helping people to achieve positive outcomes and goals and helping clients to remain independent and allowing them to stay in their own homes for as long as possible. Clients were supported to maintain their interest and hobbies and to experience new pastimes.
Staff were safely recruited, well trained in both mandatory and specialist training as required. All staff spoken with were aware of how to report any concerns of abuse and were confident that these would be addressed by the registered manager. Staff felt supported by the registered manager and senior management. Staff felt listened to and felt very much involved in the organisation.
Clients were supported safely, and risk assessments about their care and support were assessed, met and regularly reviewed. Some clients were supported with their medication. Audits and checks were in place to show that medicines had been administered safely and as prescribed.
Clients and their relatives confirmed that all CareGivers treated them with respect for their dignity and privacy. The open, inclusive and supportive nature of the service meant that promoting equality and diversity and respecting people's human rights ran throughout the whole of the service.
The service provided and supported clients with individual and community activities. Some clients had
CareGivers who offered just companionship and spent time chatting and watching television together.
Clients care, and support plans were comprehensive and were followed in practice. Clients confirmed that CareGivers did what they were supposed do and often went above and beyond their daily tasks.
The leadership and the registered manager was dedicated to providing support and care to a high standard.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Angela Owen
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 16 October 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Bolton New Care LimitedBrand: Home Instead
- Ownership type
- Organisation
- Companies House number
- 07335707 (opens Companies House)
Getting help from Bolton Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bolton Council
- Ask for a care needs assessment
- Phone: 01204 337860
- Support for carers
- Paying for care: Bolton Council
Checked on the council's website, November 2026.
Common questions
- Does Home Instead Bolton provide nursing care?
- The Care Quality Commission's register does not list nursing care for Home Instead Bolton.
- When was Home Instead Bolton last inspected?
- The Care Quality Commission's latest rating for Home Instead Bolton was published on 16 October 2019.
- Who runs Home Instead Bolton?
- Home Instead Bolton is run by Bolton New Care Limited.
- What is Home Instead Bolton's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 October 2019.
Contact
- Phone
- 01204 565065
- Address
- Hamill House, 112-116 Chorley New Road, Bolton, BL1 4DH Map (opens Google Maps)
Compare nearby
- G EL Care Services Limited Good, less than 0.1 miles away
- G Jessamy Platinum Homecare Good, less than 0.1 miles away
- G Rosie Nightingale Homecare Good, 0.1 miles away
- – highfields house Not yet rated, 0.1 miles away
- G Premier Care Bolton Branch Good, 0.1 miles away