Voyage (DCA) Berkshire

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support People's care was person centred and promoted people's human rights. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Recruitment procedures, staff supervision and training ensured suitably qualified staff were deployed to make sure people were always safe and received care that met their needs. The provider used incidents and accidents to identify themes and trends and take preventative actions in order to mitigate the risk of reoccurrence to people. Risk assessments were reviewed and updated regularly and were individualised in order to meet the needs of the person.

There was clear evidence of partnership working with other professionals such as the local authority as well as people's relatives and significant others in order to develop and individualise people's care plans. Staff were able to describe how to communicate with people and care plans supported staff with ensuring effective communication.

Right Care People experienced good continuity of care from staff they knew well. Staff engaged well with other agencies to ensure people had access to the support they needed for their healthcare and wellbeing needs. The service made referrals and liaised with other healthcare professionals when required. Staff treated people with dignity and respect.

Right Culture Quality assurance processes had identified emerging risks to people and ensured they were managed safely. The provider understood their responsibilities to inform people, or their representatives, when things went wrong. The provider had conducted investigations to identify lessons to prevent further occurrences. Staff supported people and their families to express their views and be actively involved in making decisions about their care, support and treatment as far as possible