Voyage (DCA) London West

Right Support People received a service that was safe for them to use and staff to work in. There were regular reviews of the quality of the service, and improvements were made to ensure people's care and support needs were met. This was in a way that suited to people best. Working partnerships were well-established that promoted people's participation and reduced their danger of social isolation.

Right Care Staff were appropriately recruited, trained, and in sufficient numbers to support people to live safely, whilst enjoying their lives. Risks were identified, assessed, monitored, and reviewed. Complaints, concerns, accidents and incidents, and safeguarding issues were appropriately reported, investigated, and recorded. Trained staff safely administered people's medicines, or supported them to take their medicines, if required.

Right culture The provider's culture was positive, open, and honest with a leadership and management that was clearly identifiable and transparent. Staff were aware of and followed the provider's vision and values which were clearly defined. Staff knew their responsibilities, accountability and were happy to take responsibility and report any concerns that might arise.