Taylors of Grampound

People's experience of using this service and what we found

People felt safe using the service. Staff had been trained to understand how to manage risks to people and how to report any concerns they had about people. People's needs had been assessed and the registered manager was in the process of improving what information was sought before people used the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We have made a recommendation about the registered manager's knowledge of mental capacity assessments. People's health needs were met and they told us staff gave the support they needed to eat and drink.

People felt well cared for and had close, trusting relationships with staff members. People told us they were involved in decisions about their care and felt listened to. People received care and support that was personalised to meet their individual needs. Complaints were investigated and any learning implemented.

People told us the service was well led. People confirmed the provider's and registered manager's aims of enabling people and providing person centred care were delivered by staff. People described the positive impact these had had on their lives and on their relatives' lives. The provider and registered manager reviewed records regularly to identify ways to improve the service. The registered manager was open to suggestions and made changes following feedback provided from the inspection.