Approvez medi-care Ltd Newham

At the time of the inspection, the person was not being supported with their medicines. however, staff still checked medicines to ensure they had not expired. Systems were in place to assess and reduce risks people faced when taking medicines and staff had received training. The risk of infection was reduced, and staff wore personal protective equipment to keep people safe. Independence was encouraged to help people maintain the skills they had.

Right Care People told us staff were kind and caring and staff respected people's privacy and dignity. Staff respected people as individuals and did not discriminate. Equality and diversity training had been completed. Care plans were personalised, and people told us the care received met their needs. People's preferences were respected. Communication needs were assessed, and information could be provided in alternative formats for people to understand.

People told us staff were on time and stayed for the full duration of their call. People were pleased they had a consistent team of staff to provide them with support. Staff were recruited to the service following the providers policy and procedure and appropriate checks carried out to ensure staff suitability. An assessment of needs was carried out before care was given and people felt involved in this process. Consent to care was requested before care began and people told us staff asked for their permission at each stage of care delivery. People were supported to have enough to eat and drink.

Right Culture People and staff were complimentary of the support available from the registered manager. The registered manager was aware of being open and transparent and welcomed opportunities to learn after any accident or incident. Systems were in place to monitor the quality of the service and feedback was requested from people, relatives and staff.

Staff were supported with a full induction and training programme which involved shadowing an experienced member of staff. Records confirmed staff received supervision and systems were in place to provide staff with an appraisal.