Rainbow Homecare Limited

Right Care: People's care was personal to them and met their individual care needs. People and their relatives told us care was personalised and it was regularly reviewed. People's privacy and dignity was respected, and people's independence was promoted which empowered them. Communication needs were met, and people appreciated having staff who could speak to them in their chosen language. Equality and diversity was respected and promoted. Staff were patient and treated people with kindness.

Right Culture: The staff team focused on providing people with quality care that met their needs and worked together with management and health professionals to ensure this happened. People and their relatives were pleased with the level of communication from Rainbow Homecare and felt listened to. Openness and transparency was important and regular audits were performed to monitor the service and seek feedback from people, relatives and staff. Learning and development was important to all staff as they valued having up to date skills and knowledge to support people who required care.