Sunlight Care Newham
Home care, Newham
Good
Rated on
Rating from the Care Quality Commission.
Sunlight Care Newham: inspection record
Rated Good in December 2019.
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Ratings published by the Care Quality Commission.
Rated Good in December 2019.
The latest rating was published about 7 years ago.
How it compares locally
- One of 40 Good home care services in Newham, out of 44 with a rating.
About the service
From the Care Quality Commission's inspection report published 19 December 2019. Quoted under the Open Government Licence.
Vista Care Solutions is a domiciliary care service registered to provide personal care support to people with a learning disability, autism spectrum disorder, sensory impairment, people with an eating disorder, mental health, people who misuse drugs and alcohol, physical disability, and the whole population. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 25 people were receiving personal care support.
What inspectors found
People and their relatives told us they felt safe with the staff. People were supported by enough and suitable staff who knew how to keep them safe from the risk of harm and abuse. People were supported safely with medicines. People were protected from the risk of infection. People's accidents and incidents were recorded however the provider did not record lessons learnt. We have made a recommendation in relation to lessons learnt
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Read the full summary
People's healthcare associated risks were identified and assessed. Risk assessments included mitigating factors to ensure safe care. People's needs were assessed before they received a service. People's needs were met by staff who were well trained and received regular support and supervision. People's dietary needs were met effectively.
People and their relatives told us staff were caring and treated them with respect and dignity. People and their relatives told us they were very happy with the service. People were involved in making decisions regarding their care. People were supported to remain as independent as possible.
Care records were up to date, person centred and comprehensive. People's cultural and religious needs were respected when planning and delivering care. Discussions with the registered manager and staff showed that they respected people's sexual orientation so that lesbian, gay, bisexual, and transgender people could feel accepted and welcomed in the service. The provider had a complaints procedure in place and people knew how to make a complaint.
People, relatives and staff told us the registered manager was approachable and supportive. Staff told us they felt well supported by the service. The service had quality assurance processes in place. The service worked well with other organisations to improve people's experiences.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 3 - 9 Balaam Street, London, E13 8EB |
|---|---|
| Neighbourhood | Plaistow, Newham |
| Phone | 020 8611 2771 |
| Website | www.sunlightgroup.co.uk |
| Registered manager | Dianna Jarvis |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 19 December 2019 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Vista Care Solutions Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11353031 (opens Companies House) |
Vista Care Solutions Limited runs 4 services in London. 1 is rated Good or Outstanding and 3 have no rating yet.
Other services run by Vista Care Solutions Limited
- – Sunlight Care Islington Home care, IslingtonNot yet rated
- – Sunlight Care Redbridge Home care, RedbridgeNot yet rated
- – Sunlight Care Sutton Home care, SuttonNot yet rated
Nearest alternatives
- G International Care Limited Home care, less than 0.1 miles awayGood
- G Rainbow Homecare Limited Home care, less than 0.1 miles awayGood
- – RayRay Care Relief Home care, 0.1 miles awayNot yet rated
- G Approvez medi-care Ltd Newham Home care, 0.2 miles awayGood
- G Luton Road Home care, 0.3 miles awayGood
Getting help from London Borough of Newham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Newham
- Ask for a care needs assessment
- Phone: 020 8430 2000, option 2, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Newham
Checked on the council's website, November 2026.
Common questions
- Does Sunlight Care Newham provide nursing care?
- The Care Quality Commission's register does not list nursing care for Sunlight Care Newham.
- When was Sunlight Care Newham last inspected?
- The Care Quality Commission's latest rating for Sunlight Care Newham was published on 19 December 2019.
- Who runs Sunlight Care Newham?
- Sunlight Care Newham is run by Vista Care Solutions Limited. It runs 4 services in London.
- What is Sunlight Care Newham's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 19 December 2019.