Nationwide Care Services Ltd (Wolverhampton)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The systems in place did not always identify areas of improvement so that action could be taken to make changes.

People were not always supported to have maximum choice and control of their lives and staff did not always support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice.

There were safeguarding procedures in place that were followed when needed. Medicines were administered to people safely and as prescribed. Infection control procedures were followed. People and relatives were happy with the care they received and spoke positively about the company.

People's care was individual, and their preferences were considered. They were encouraged to remain independent and supported with dignity and respect.

People had access to health professional when needed. They were supported with eating and drinking and to pursue their hobbies and interests. We were notified of significant events within the service and staff felt involved and listened to. The complaints policy was followed when needed.