Ultimate Independence Care Ltd

Ultimate Independence Care Ltd is registered to deliver the regulated activity of personal care. CQC only inspects the services for people who are provided with personal care such as help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

This is the first assessment for this newly registered service. Therefore, we assessed all quality statements across the safe, effective, caring, responsive and well-led key questions under the provider’s new registered location. As a result of our assessment, we rated the service good.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right Support, Right Care, Right Culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We found the service was meeting this guidance, which meant people were supported in a way which maximised their dignity, choice and access to their local community.

The provider was passionate about ensuring people’s care was focused on their needs and wishes and to support people to reach their potential. Staff’s approach ensured people received person-centred care based on their choices and preferences.

People and their relatives told us they were treated well and given real choices and control over how they wished to live their life. People were supported to live in their own homes and have access to the community in line with their needs and preferences.

Care plans provided staff with the information they needed to support people safely and effectively. Staff had been trained in their role and felt supported by the registered manager. The registered manager acted on our feedback about areas that required further developments such as staff recruitment records.

The provider valued feedback and worked continuously to improve the service and ensure good outcomes for people. The registered manager had a good understanding and oversight of the care being provided to people. They acted on feedback from people, staff and stakeholders. However further development was needed to the provider’s monitoring systems to ensure they were sustainable if the service expanded.