Global Caring Gloucester

The service had made improvements and is no longer in breach of regulations in relation to safe care and treatment and good governance.

Comprehensive care and medicine records were in place which reflected people’s care needs and the management of people’s risk. People and those important to them were involved with this process.

People reported they mainly received care on time which was based on their individual needs. People’s medicines were managed and administered safely. No concerns were raised about staff’s infection control practices.

People were protected from potential abuse and harm as the provider had ensured safeguarding procedures were in place and followed by staff and managers.

A training programme was in place to ensure staff had the knowledge and skills to undertake their role. Systems were in place to share important information to the staff team and to ensure staff were supported.

The provider’s vision and values focused on strengthening and embedding the improvements which had been made since their last inspection. Improved governance systems had been implemented to monitor the service and drive improvements. The registered manager had made improvements to develop the service to further enhance people’s health and wellbeing.

The local authority was monitoring the provider and overseeing the provider's call monitoring systems to ensure they accurately captured the delivered calls. We were not fully assured about the content of feedback from staff.