Firstcall 247 Limited (Gloucestershire)
- Home care
- Dementia care
- Registered since 2023
- Abbeydale, Gloucestershire, South West
Not yet rated by the CQC. New services usually get their first rating within a year or two.
At a glance
No rating
No ratings have been published for this service yet.
87%
of rated home care services in Gloucestershire are Good or Outstanding (91% across the South West, 88% across England).
Firstcall 247 Limited (Gloucestershire): inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Global Caring Gloucester (Good, less than 0.1 miles away) and Gloucester Homecare Services Ltd (Good, less than 0.1 miles away).
Nearest home care services:
- RI Coldbrock Healthcare Requires improvement, less than 0.1 miles away
- G Global Caring Gloucester Good, less than 0.1 miles away
- G Gloucester Homecare Services Ltd Good, less than 0.1 miles away
- G Home Instead - Gloucester and The Forest of Dean Good, less than 0.1 miles away
- G Karva Care Services Limited Good, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 3 November 2026 (assessment visit 13 August 2026). Quoted under the Open Government Licence.
This assessment took place between 16 August and 28 August 2026. Firstcall 247 Limited (Gloucestershire) is a homecare service providing the regulated activities of personal care to people living in their own homes. CQC only inspects the service being received by people provided with 'personal care’; such as help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 46 people using the service who were receiving personal care.
- Safe No rating
- Effective Good
- Caring Good
- Responsive No rating
- Well-led Good
Read the rest of CQC's summary
At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture’.
We found 3 breaches of the regulations in relation to the management of people’s medicines, person centred care and good governance.
The provider had strengthened workforce planning and management systems to improve continuity of care to help to ensure people received support from regular staff who were familiar with their needs. However, the provider had not consistently ensured people were always supported by staff who were familiar with their needs after a period of staff departures prior to our assessment.The records of the management of people’s risks and the safe management of people’s medicines were limited. This meant staff did not have access to detailed information about people’s medicines and support needs, putting people at risk of receiving inappropriate care and medicines. Improvements were needed to ensure people received care from regular staff who were fully informed of their needs and preferences.
However, the registered manager was supported by a branch manager who knew people well and was able to monitor the quality of care being provided.
The registered manager and the management team were making improvements and developing the provider’s monitoring systems to identify shortfalls and to ensure actions had been taken to drive improvement. For example, new systems were being implemented to monitor incidents and to ensure robust recruitment practices were being followed.
Staff were complimentary about the management team and felt supported and trained to carry out their role. They told us the culture of the service was improving.
Further time was needed for the registered manager to embed good practices and drive improvements.
We have asked the provider for an action plan in response to the concerns found at this assessment.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to the management of people’s medicines.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant people’s needs were not always met.
The service was in breach of legal regulation in relation to person centred care.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
The service was in breach of legal regulation in relation to the governance at the service.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Susan Walker
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Firstcall 247 Limited
- Ownership type
- Organisation
- Companies House number
- 11742620 (opens Companies House)
Firstcall 247 Limited runs 4 services in England, 1 of them in the South West. 0 are rated Good or Outstanding and 4 have no rating yet.
Other services run by Firstcall 247 Limited
- – Firstcall 247 Limited Not yet rated. Home care, Derbyshire, East Midlands
- – Firstcall 247 Limited (Telford) Not yet rated. Home care, Telford and Wrekin, West Midlands
- – Firstcall 247 Limited (Wakefield) Not yet rated. Home care, Wakefield, Yorkshire and the Humber
Getting help from Gloucestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gloucestershire County Council
- Ask for a care needs assessment
- Phone: 01452 426 868, Monday to Friday, 8am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Gloucestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Firstcall 247 Limited (Gloucestershire) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Firstcall 247 Limited (Gloucestershire).
- When was Firstcall 247 Limited (Gloucestershire) last inspected?
- The Care Quality Commission's latest rating for Firstcall 247 Limited (Gloucestershire) was published on 3 November 2026.
- Who runs Firstcall 247 Limited (Gloucestershire)?
- Firstcall 247 Limited (Gloucestershire) is run by Firstcall 247 Limited. It runs 4 services in England, 1 of them in the South West.
- What is Firstcall 247 Limited (Gloucestershire)'s CQC rating?
- Not yet rated by the CQC. New services usually get their first rating within a year or two.
Contact
- Phone
- 0333 358 2266
- Address
- 130 BizSpace Gloucester, Corinium House, Corinium Avenue, Gloucester, GL4 3HX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Global Caring Gloucester (Good, less than 0.1 miles away) and Gloucester Homecare Services Ltd (Good, less than 0.1 miles away).
Nearest home care services:
- RI Coldbrock Healthcare Requires improvement, less than 0.1 miles away
- G Global Caring Gloucester Good, less than 0.1 miles away
- G Gloucester Homecare Services Ltd Good, less than 0.1 miles away
- G Home Instead - Gloucester and The Forest of Dean Good, less than 0.1 miles away
- G Karva Care Services Limited Good, less than 0.1 miles away