Eternal Homecare Reading

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Medicines were safely managed. Incidents and accidents were reviewed on a regular basis.

People received care and support that was personalised to meet their individual needs. People's diverse needs were identified and their right to confidentiality was protected. There were contingency plans in place to respond to emergencies. The provider had sought feedback from people and families.

Staff felt they could visit people on time and stay the required time. The visits were scheduled using an online system and overseen by the care coordinator. People reported to be involved in their care plans and were supported to remain independent.

People and relatives reported they felt safe with the staff providing their support and care. Staff understood their responsibilities to raise concerns and report incidents or allegations of abuse. The staff team followed procedures and practices to control the spread of infection using personal protective equipment. People and their relatives who provided feedback said people were treated with care, respect, and kindness by the staff visiting them.

People felt safe in the care of staff and were protected from the risk of getting an infection. People had caring relationships with staff who promoted their privacy, dignity and independence. People's views were sought by the provider.

People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's needs and choices were assessed and documented