Care is Central - Independent Living Services

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 68 people being supported with the regulated activity of personal care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were passionate about putting people at the centre of their care and recognised the importance of enabling people to maintain their independence.

Right Care: People received care which was kind, sensitive and caring. Staff had received a through induction which included completion of mandatory training and applied this in their role to maintain the safety of people. There were adequate staff staffing levels to meet people's needs.

Right Culture: The provider continuously sought opportunities to improve the quality and standard of care provided. A quality assurance system was in place which identified shortfalls and failings of the service and actions were taken to address these.

People and their relatives felt the registered manager was approachable and were confident any concerns or complaints which they shared would be dealt with promptly.

Staff felt supported and motivated in their role. Comments from staff included, "It is a good organisation which looks after people and staff well. Staff work well together as a team. I wish I had worked here earlier." And, "We all work together as a team. There is always somebody to go to with concerns. Even the top manager comes to the service and is available to speak to."