The Caring Hands

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were safe and protected from avoidable harm.

People received safe care and support and told us they felt safe with staff, who understood safeguarding procedures and were confident in reporting any concerns. Risks to people's safety were assessed and well managed, and people’s care plans detailed current risks and individual needs. There were sufficient numbers of staff who were safely recruited to meet people's needs.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has changed to Outstanding. This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.

People were treated with exceptional kindness, empathy and compassion. Staff treated people as individuals and made sure their care and support fully met their individual needs in line with their preferences. People’s independence was fully encouraged and promoted ensuring they had choice and control over their care and support. Staff reflected pride in their work, and they talked about people with passion and commitment. The support and wellbeing of staff was exceptional and fully enabled them to always deliver person centered care.

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.

There were systems in place to ensure people were able to give their views and provide feedback about their care and support. This was used to tailor the care, support and treatment in line with people’s preferences.