MacIntyre Ampthill Support

We have assessed the service against ‘Right support, right care, right culture’ (RSRCRC) guidance to make judgments about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

At our last inspection the service was in breach of 2 regulations of the Health and Social Care Act (2014) in relation to people’s consent to care and good governance. At this inspection the service had improved and was no longer in breach of any regulations. The service has improved from Requires improvement to Good at this inspection.

People were safe being supported by a staff team who understood how to safeguard them from abuse. Risk assessments and care plans detailed how to keep people safe. There were enough staff to support people safely. People were supported safely with their medicines for the most part. The management team assessed people’s needs before and people had positive experiences when they started using the service. Staff helped people stay healthy and have good outcomes in relation to their health and wellbeing. People were supported in line with the Mental Capacity Act (MCA).

Staff were kind and caring and people and relatives were positive about their/ their family member’s support. People were supported as individuals to have choice and maintain their independence if they chose to do so. For the most part care plans were personalised and detailed. People and relatives were supported to feed back about the service and staff supported people to identify and achieve their desired goals and outcomes. The registered manager and management team were compassionate, taking the time to make sure people and staff felt well supported. Audits and governance measures were effective in monitoring the quality of the service and driving improvements where these were necessary.