Valley House

Staffing levels at the service were exceptional, meaning people had full control of when and how they utilised the staff support available to them. Staff were matched to people based on their likes and personalities. The management team inspired staff to be highly trained and motivated to support people in an exceptionally person-centred way. People were safeguarded from abuse and were supported to mitigate risks in their everyday lives as far as possible.

People’s needs were assessed when they started living at the service and were reassessed when their needs changed or to make sure their support needs were still current. Staff had a good understanding of the Mental Capacity Act (MCA) and ensured people were supported in line with this at all times. The management and staff team ensured people were supported to consent and make choices about their support as far as possible.

Staff were exceptionally kind and caring when supporting people. This approach had supported and enabled people to live full and active lives. People had been supported to achieve fantastic outcome as a result of staff support including being in control of what they did with their lives and no longer needing various restrictive practices to help keep them safe. Staff and the management team were dedicated and committed to finding out how people wanted to be supported in line with their individual preferences. This translated in to a very focused person centred approach to people’s support. People were supported to be as independent as they chose to be and the staff and management team ensured people were in full control of every aspect of their support. The way staff supported people to make choices was incredible. The staff and management team had got to know people extremely well and as such were able to identify and support them with any new or immediate support needs they may have. This meant people did not have to worry if their supports needs changed. People were able to utilise their staff support whenever and however they liked, leading to incredible experiences for them. The management team prioritised people’s support above all else but also offered brilliant support to staff who loved working at the service and felt exceptionally well supported by the provider.

People were supported to achieve their own goals, wishes and ambitions in their own time with the support of the staff team. Staff supported people to access health and social care support from other professionals if this was needed. However, some relatives explained they were unsure why staff supported their family members in some of the way they did. The management team detailed how they would be meeting with relatives to discuss this in further detail where needed.