Northumbria Supported Living Service
- Home care
- Registered since 2011
- Northumberland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2016.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
24 of 32
rated home care services in Northumberland are rated Good, like this one.
Northumbria Supported Living Service: inspection record
Rated Good in June 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G YourLife(Ponteland) Good, 0.1 miles away
- G Lincoln Healthcare Group Limited Good, 3.8 miles away
- G Great North Home Care Limited Good, 3.9 miles away
- G Comfort Call Bowmont House Good, 3.9 miles away
- G KD Care Services Good, 3.9 miles away
About the service
From the Care Quality Commission's inspection report published 30 June 2023. Quoted under the Open Government Licence.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the rest of CQC's summary
Northumbria Supported Living is comprised of a location which has 9 self-contained flats, and an outreach service in Gosforth, in which the individual is supported in their own home. 4 of the 10 people using the service were in receipt of personal care at the time of inspection.
What inspectors found
Right Support People enjoyed a good quality of life and achieved their goals and aspirations. Staff helped people to do so. Staff advocated for people where necessary and ensured they were as involved as practicable in decision making. People experienced good health and wellbeing outcomes. Leaders were aware of good practice principles in order to ensure the service provide the right kind of support for people to thrive.
Read the rest of CQC's summary
Right Care People lived a full life. Staff worked flexibly to support people's differing needs and independence. People had confidently returned to pre-pandemic hobbies and activities. Care plans were detailed and involved people. They were focussed on what people could achieve. Risks were managed effectively, taking a positive approach to risk. Staff communicated well with people, understanding their individualities and mannerisms. Staff liaised with external health and social care professionals to ensure people received the right clinical support.
Right culture The culture of the service was centred around people's goals and aspirations. People played a part in how the service was run and enjoyed spending time independently, and with friends they have made. Leaders understood people's needs and ensured best practice was followed.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Jennifer Calvert
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 30 June 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Leonard Cheshire DisabilityBrand: Leonard Cheshire Disability
- Ownership type
- Organisation
- Companies House number
- 00552847 (opens Companies House)
- Charity number
- 218186
Leonard Cheshire Disability runs 41 services in England, 3 of them in the North East. 25 are rated Good or Outstanding, 14 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Leonard Cheshire Disability
- G Appley Cliff - Care Home Physical Disabilities Good. Care home, Isle of Wight, South East
- G Athol House - Care Home Physical Disabilities Good. Care home, Southwark, London
- G Bells Piece Supported Living Service Good. Home care, Surrey, South East
- G Bradbury House - Care Home with Nursing Physical Disabilities Good. Care home with nursing, County Durham
Getting help from Northumberland County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Northumberland County Council
- Ask for a care needs assessment
- Phone: 01670 536 400
- Support for carers
- Paying for care: Northumberland County Council
Checked on the council's website, November 2026.
Common questions
- Does Northumbria Supported Living Service provide nursing care?
- The Care Quality Commission's register does not list nursing care for Northumbria Supported Living Service.
- When was Northumbria Supported Living Service last inspected?
- The Care Quality Commission's latest rating for Northumbria Supported Living Service was published on 30 June 2023.
- Who runs Northumbria Supported Living Service?
- Northumbria Supported Living Service is run by Leonard Cheshire Disability. It runs 41 services in England, 3 of them in the North East.
- What is Northumbria Supported Living Service's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 30 June 2023.
Contact
- Phone
- 01661 867610
- Address
- Bradbury Court, Thornhill Road, Newcastle Upon Tyne, NE20 9NU Map (opens Google Maps)
Compare nearby
- G YourLife(Ponteland) Good, 0.1 miles away
- G Lincoln Healthcare Group Limited Good, 3.8 miles away
- G Great North Home Care Limited Good, 3.9 miles away
- G Comfort Call Bowmont House Good, 3.9 miles away
- G KD Care Services Good, 3.9 miles away