YourLife(Ponteland)
- Home care
- Registered since 2012
- Northumberland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2015.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
24 of 32
rated home care services in Northumberland are rated Good, like this one.
YourLife(Ponteland): inspection record
Rated Good in July 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Northumbria Supported Living Service Good, 0.1 miles away
- G Lincoln Healthcare Group Limited Good, 3.9 miles away
- G Great North Home Care Limited Good, 3.9 miles away
- G Comfort Call Bowmont House Good, 3.9 miles away
- G KD Care Services Good, 4.1 miles away
About the service
From the Care Quality Commission's inspection report published 8 July 2023. Quoted under the Open Government Licence.
YourLife (Ponteland) provides personal care within an assisted living scheme for older people aged 70 or over. The complex comprises 59 owner occupied apartments. They are for single person or double occupancy. At the time of the inspection there were 9 people using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People were supported with their medication and staff were trained in this. Some medicines recording was not in line with current guidance. Medication audits were not effective enough to identify those shortfalls. We have made a recommendation about this.
Read the rest of CQC's summary
People had person-centred care plans in place which took into account their preferences. Risks to people and staff had been assessed with appropriate measures in place to help protect people. The registered manager had processes to monitor the safety of people and staff.
People's feedback of the service was positive. People told us staff were kind and attentive. They also told us they felt very safe. They told us the registered manager was approachable and supportive.
Staff were trained and well supported in their roles by the registered manager. Best practice and good care were encouraged with systems in place to share this conduct across the team. Recruitment checks were not always robustly completed. We have made a recommendation about this.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Linzi-Jill Simpson
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 8 July 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Yourlife Management Services LimitedBrand: Yourlife Management Services
- Ownership type
- Organisation
- Companies House number
- 07153519 (opens Companies House)
Yourlife Management Services Limited runs 126 services in England, 4 of them in the North East. 101 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 22 have no rating yet.
Other services run by Yourlife Management Services Limited
- G Corbett Court Good. Home care, West Sussex, South East
- G Roswell Court Good. Home care, Devon, South West
- G Weighbridge Court Good. Home care, Essex, East of England
- G Your Life (Basingstoke) Good. Home care, Hampshire, South East
See all 126 services run by Yourlife Management Services Limited
Getting help from Northumberland County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Northumberland County Council
- Ask for a care needs assessment
- Phone: 01670 536 400
- Support for carers
- Paying for care: Northumberland County Council
Checked on the council's website, November 2026.
Common questions
- Does YourLife(Ponteland) provide nursing care?
- The Care Quality Commission's register does not list nursing care for YourLife(Ponteland).
- When was YourLife(Ponteland) last inspected?
- The Care Quality Commission's latest rating for YourLife(Ponteland) was published on 8 July 2023.
- Who runs YourLife(Ponteland)?
- YourLife(Ponteland) is run by Yourlife Management Services Limited. It runs 126 services in England, 4 of them in the North East.
- What is YourLife(Ponteland)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 8 July 2023.
Contact
- Phone
- 01661 872893
- Address
- Henderson Court, North Road, Ponteland, Newcastle Upon Tyne, NE20 9UH Map (opens Google Maps)
Compare nearby
- G Northumbria Supported Living Service Good, 0.1 miles away
- G Lincoln Healthcare Group Limited Good, 3.9 miles away
- G Great North Home Care Limited Good, 3.9 miles away
- G Comfort Call Bowmont House Good, 3.9 miles away
- G KD Care Services Good, 4.1 miles away