Maita Care Services Ltd

Right support Staff supported people to have the maximum possible choice and control over their lives. Staff focused on people's strengths and promoted what they could do. Staff supported people to achieve their aspirations and goals.

Right Care The service had enough appropriately skilled staff to meet people's needs and keep them safe. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. People's care and support plans reflected their range of needs and promoted their wellbeing.

People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs. People who had individual ways of communicating could interact comfortably with staff because staff had the necessary skills to understand them.

Right culture People received consistent care from staff who knew them well. Staff attended relevant training which enabled them to understand people's individual needs. Staff understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have.

People and those important to them were involved in planning their care. Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk