Candlelight 747 Healthcare Ltd
- Home care
- Dementia care
- Registered since 2021
- Longbenton, North Tyneside, North East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
16 months
since the latest rating was published.
4 of 26
rated home care services in North Tyneside are rated Requires improvement, like this one.
Candlelight 747 Healthcare Ltd: inspection record
Rated Requires improvement in June 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: North Tyneside (Good, less than 0.1 miles away) and Bluebird Care North Tyneside (Good, 0.1 miles away).
Nearest home care services:
- – Newcastle Not yet rated, less than 0.1 miles away
- G North Tyneside Good, less than 0.1 miles away
- G Bluebird Care North Tyneside Good, 0.1 miles away
- G Right at Home Tyneside Good, 0.5 miles away
- G North Tyneside Council Reablement Support Service Good, 0.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 25 June 2025 (assessment visit 7 April 2025). Quoted under the Open Government Licence.
Candlelight 747 is a domiciliary care service registered to provide personal care to individuals living in their own homes. CQC only inspects where people receive personal care. Personal care is help with tasks related to personal hygiene and eating. Where they do provide personal care, we also consider any wider social care provided during our assessment.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
This is the first inspection of a newly registered service. The assessment started on 10 April 2025 and concluded on 13 May 2025.
We gathered information from relatives of people who used the service, the registered manager, and staff who worked for the service. We looked at all 34 quality statements.
Care records were not always person-centred, some documents were contradictory. Medicines records were not always up to date, however, in both cases Candlelight 747 staff were not the main medicine administrator for the person. Recruitment records were not always in line with best practice guidance. Risk assessments did not always identify the risks to people or demonstrate actions had been taken to keep people safe. The provider’s quality assurance audits had not identified the issues we found. The failure to maintain accurate records is a breach of regulation 17 (good governance). We found no evidence of negative impact on people using the service however, there was a risk of potential harm.
We found people received reliable, timely and effective support from staff who understood their needs. Staff built up a good rapport with people and other staff (from different care services) who worked with them.
Staff arrived on time and contingency plans were in place to ensure unexpected absence was covered. Staff shadowed family to learn about people’s needs and communication preferences.
The registered manager and provider had oversight of the service. Audits were taking place, but they were not always effective. Staff said the registered manager and office staff were approachable and supportive.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders processes did not always support he delivery of high-quality, person-centred care.
Questions to ask the service
- Safe was rated Requires improvement on 25 June 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 25 June 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Sinanzeni Ncube
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Candlelight 747 Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 13365016 (opens Companies House)
Getting help from North Tyneside Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Tyneside Council
- Ask for a care needs assessment
- Phone: 0345 2000 109
- Support for carers
- Paying for care: North Tyneside Council
Checked on the council's website, November 2026.
Common questions
- Does Candlelight 747 Healthcare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Candlelight 747 Healthcare Ltd.
- When was Candlelight 747 Healthcare Ltd last inspected?
- The Care Quality Commission's latest rating for Candlelight 747 Healthcare Ltd was published on 25 June 2025.
- Who runs Candlelight 747 Healthcare Ltd?
- Candlelight 747 Healthcare Ltd is run by Candlelight 747 Healthcare Ltd.
- What is Candlelight 747 Healthcare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 25 June 2025.
Contact
- Address
- 5C Planet Business Centre, Killingworth, Newcastle Upon Tyne, NE12 6DY Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: North Tyneside (Good, less than 0.1 miles away) and Bluebird Care North Tyneside (Good, 0.1 miles away).
Nearest home care services:
- – Newcastle Not yet rated, less than 0.1 miles away
- G North Tyneside Good, less than 0.1 miles away
- G Bluebird Care North Tyneside Good, 0.1 miles away
- G Right at Home Tyneside Good, 0.5 miles away
- G North Tyneside Council Reablement Support Service Good, 0.5 miles away