Right at Home Tyneside

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People and relatives said staff were good at their jobs and always took the time to get to know them. Staff built a rapport with people.

Staff were passionate about supporting people. They were empowered by the provider to be compassionate and to focus on people, not just tasks.

The provider had a robust governance system in place, which identified issues and trends, enabling the service to continually improve.

There were enough staff on duty to cover the care packages. Staff worked hard to cover for each other so there was no reliance on agency staff.

Medicine management was effective and closely monitored. Staff had the appropriate training and there were effective audits in place.

Staff adhered to COVID regulations and procedures. There were ample supplies of PPE, training and observations of staff to ensure they followed best practice.

The staff used the assessments as the basis for the care records and ensured these fully captured people's need. When necessary, external professionals were involved in individual people's care.

Staff received mandatory and additional training, such as when people required extra help with their nutrition and hydration. Staff supervision sessions happened regularly and staff told us they were well supported. The provider had regard to staff wellbeing and safety and recognised the importance of this.

Staff had received training around the Mental Capacity Act 2005. People were supported to have maximum

choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had safeguarding training and were confident in how to raise any concerns. There were clear complaints policies and procedures in place.

Quality assurance and governance systems were well established and effective.