Delta Healthcare Group Limited
Home care, Brent
Requires improvement
Rated on
Rating from the Care Quality Commission.
Delta Healthcare Group Limited: inspection record
Rated Requires improvement in February 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Requires improvement in February 2023.
The latest rating was published about 4 years ago.
How it compares locally
- One of 10 Requires improvement home care services in Brent, out of 69 with a rating.
About the service
From the Care Quality Commission's inspection report published 2 February 2023. Quoted under the Open Government Licence.
Delta Healthcare Group Limited is a domiciliary care agency that provides personal care to people in their own home. The service provides support to those with dementia, mental health, learning disabilities or autistic spectrum disorder, people with physical disabilities and sensory impairment. At the time of our visit the service was providing regulated activity to two people.
What inspectors found
People who used the service were not always protected from abuse and harm. The systems in place did not adopt control measures to ensure the risks were as low as possible. Care workers were not trained in the safe administration of medication and no competency assessments had taken place. However, care staff understood the risks to people and delivered safe care. There were enough care workers deployed to meet the needs of people. Care workers understood their responsibilities and could recognise and report abuse.
The provider did not operate effective systems to monitor and improve the quality of the service. Managers could not respond appropriately where quality and safety were being compromised and improvements could not be made.
Read the full summary
Initial assessments for people formed part of a robust care plan which aimed to meet their needs. There was a plan in place to ensure care workers received training. However, this was not followed and there were no certificates in place. We saw records confirming that supervision and support were being provided by the registered manager.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People using the service and their relatives liked the staff who supported them. They were happy with the care and support they received and felt they had a say in how it was provided. One relative said, "The manager calls to ask me about the care and carers, I am happy with my careers, they are kind and I feel they can do the job."
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for
granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
Questions to ask the service
- Safe was rated Requires improvement on 2 February 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 2 February 2023. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 2 February 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Contact and registration details
| Address | Unit 2 Stata House, 34a Waterloo Road, London, NW2 7UH |
|---|---|
| Neighbourhood | Neasden, Brent |
| Phone | 020 3417 5040 |
| Website | www.delta-healthcare.co.uk |
| Registered manager | Zeinab Abdullahi |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
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| Inspection reports | 1 inspection report, latest 2 February 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Delta Healthcare Group Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 13272248 (opens Companies House) |
Nearest alternatives
- – Agile Care And Cleaning Ltd Home care, 0.1 miles awayNot yet rated
- G Jays Homecare Limited Home care, 0.1 miles awayGood
- G KT's Care Angels West London Home care, 0.1 miles awayGood
- – Sukh Healthcare Ltd Home care, 0.1 miles awayNot yet rated
- G The Roof Support Services Uk Ltd Home care, 0.1 miles awayGood
Getting help from London Borough of Brent
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Brent
- Ask for a care needs assessment
- Phone: 020 8937 4300, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 020 8863 5250
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Brent
Checked on the council's website, November 2026.
Common questions
- Does Delta Healthcare Group Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Delta Healthcare Group Limited.
- When was Delta Healthcare Group Limited last inspected?
- The Care Quality Commission's latest rating for Delta Healthcare Group Limited was published on 2 February 2023.
- Who runs Delta Healthcare Group Limited?
- Delta Healthcare Group Limited is run by Delta Healthcare Group Limited.
- What is Delta Healthcare Group Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 2 February 2023.