KT's Care Angels West London

The service had enough staff to cater for the needs of people currently using the service. Pre-employment checks had been carried out for care staff. These checks helped to ensure only suitable applicants were offered work with the service.

People received their medicines safely. Some people needed assistance to either take their medicine, or were asked by care staff if they had taken their medicine to remind them to do so if they had not. This type of medicines support required was recorded on medicines administration records [MAR] to show medicine had been taken.

People were protected from the risks associated with poor infection control because the service used effective infection prevention and control measures. Personal protective equipment, for example face masks, gloves and hand sanitiser, was provided in suitable quantities to staff. Guidance for staff and training was provided and staff were assessed to ensure these measures were maintained.

The service completed an assessment of each person's needs and personal wishes about how they were cared for and care plans included guidance about meeting these needs.

There was a process in place to report, monitor and learn from accidents and incidents. Significant events had not taken place although the provider and registered manager told us if any events did occur these would be documented and reviewed in line with the service's policy and guidance.

There was an effective training system in place. People were supported by staff who had received relevant

induction training in evidence-based practice and a programme of refresher training was in place.

People's nutritional needs were met. Care staff did support some people to prepare meals although no-one currently required help to eat or drink. The service had taken steps to make sure people's nutrition and hydration needs were assessed and met.

People's health needs were met. Care staff were able to assist people to attend healthcare appointments if required. Other people were either independent in arranging their healthcare or received assistance from their family when needed.

Staff respected people's choices, including those relevant to protected characteristics, for example, due to disability, cultural or religious preferences.

Governance processes were effective and helped to assess, monitor and check the quality of the service provided to people.