The Roof Support Services Uk Ltd
Home care, Brent
Good
Rated on
Rating from the Care Quality Commission.
The Roof Support Services Uk Ltd: inspection record
Rated Good in September 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 5 times since 2017. Rated Good in 2017, then Requires improvement in 2019 and 2021, then Good in 2022 and September 2026.
The latest rating was published 1 month ago.
How it compares locally
- One of 59 Good home care services in Brent, out of 69 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 13 September 2026 (assessment visit 21 July 2026). Quoted under the Open Government Licence.
We carried out this assessment between 29 July and 13 August 2026. The Roof Services UK Ltd is a domiciliary care agency providing support to people in their own homes. The provider supports people living with mental health needs, dementia or who have physical disabilities. The Care Quality Commission only regulates services providing personal care and not everyone supported was in receipt of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
At the time of our assessment 20 people were receiving support with personal care.
Read the full summary
The service had systems in place to safeguard people from abuse and avoidable harm. Staff understood safeguarding responsibilities and were able to explain how they would identify and report concerns.
There were enough staff with the right skills, qualifications and experience. Staff received regular training and supervision to ensure they provided care safely and in line with best practice guidance. People were protected and kept safe. Staff understood and managed risks to people’s safety.
People received personalised care from staff who were kind, knowledgeable and understood their individual needs. Staff knew people well, managed risks appropriately and worked effectively with healthcare professionals to support positive outcomes.
Safeguarding, infection control and risk management systems were understood and implemented effectively, and staff received regular supervision, training and support. Consent was consistently sought in line with the Mental Capacity Act.
People had detailed information within their care plans to guide staff how to support them. This included information about their interests and things which were important to them. Risks to people were assessed and managed. Risk assessments reflected people's individual circumstances and provided clear guidance for staff regarding identified risks.
Leadership was described as approachable, inclusive and supportive, with clear organisational values and a commitment to continuous improvement and staff wellbeing.
Governance systems were in place to monitor the service and to ensure it was operating in line with the provider’s expectations. Staff felt able to raise concerns and felt listened to. The management team worked to improve care and identify learning.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Unit 308 A J P BUSINESS CENTRE,152-154, Coles Green Road, London, NW2 7HD |
|---|---|
| Neighbourhood | Neasden, Brent |
| Phone | 020 3441 0422 |
| Website | www.theroofservices.com |
| Registered manager | Lanre Akanbi |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | The Roof Support Services UK Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 09190925 (opens Companies House) |
Nearest alternatives
- – Agile Care And Cleaning Ltd Home care, less than 0.1 miles awayNot yet rated
- G Jays Homecare Limited Home care, less than 0.1 miles awayGood
- G KT's Care Angels West London Home care, less than 0.1 miles awayGood
- – Sukh Healthcare Ltd Home care, less than 0.1 miles awayNot yet rated
- RI Delta Healthcare Group Limited Home care, 0.1 miles awayRequires improvement
Getting help from London Borough of Brent
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Brent
- Ask for a care needs assessment
- Phone: 020 8937 4300, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 020 8863 5250
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Brent
Checked on the council's website, November 2026.
Common questions
- Does The Roof Support Services Uk Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for The Roof Support Services Uk Ltd.
- When was The Roof Support Services Uk Ltd last inspected?
- The Care Quality Commission's latest rating for The Roof Support Services Uk Ltd was published on 13 September 2026.
- Who runs The Roof Support Services Uk Ltd?
- The Roof Support Services Uk Ltd is run by The Roof Support Services UK Ltd.
- What is The Roof Support Services Uk Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 13 September 2026.