Helping Hands Oxford
- Home care
- Dementia care
- Registered since 2022
- Cowley, Oxfordshire, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
84 of 106
rated home care services in Oxfordshire are rated Good, like this one.
Helping Hands Oxford: inspection record
Rated Good in June 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
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- – Barrett's Domiciliary Care Ltd Not yet rated, 0.3 miles away
- G Elmthorpe Convent Domiciliary Care Good, 0.4 miles away
- G Day and Nightcare Live-in care Ltd Good, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 7 June 2023. Quoted under the Open Government Licence.
Helping Hands Oxford is a domiciliary care service providing the regulated activity of personal care. The service provides support to people living in their own homes. At the time of our inspection there were 32 people using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection 12 people out of the 32 were receiving a regulated activity.
What inspectors found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the rest of CQC's summary
Right Support: Staff received the training they needed to meet people's needs. Management had effective systems and processes in place to ensure oversight of the safety and quality of the service. People and relatives spoke positively about the service they received from staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We saw that for one person they did not have all appropriate legal authorisations documented. Whilst this was not the immediate responsibility of the provider, they had not through their own systems, identified or taken action in response to this shortfall. We raised this with the registered manager who took immediate action and put further documentation and planning in place.
Right Care: People were protected from abuse and poor care and any concerns were addressed. The service had enough appropriately skilled staff to meet their needs and keep them safe. Care plans reflected the underpinning principles of Right support, right care, right culture. People were supported by staff who knew them well. Risks to people were identified and effectively managed. People had access to health care professionals. Medicines were managed safely; and people felt safe receiving support from staff. Appropriate checks were carried out when recruiting new staff to safeguard people.
Right Culture: Staff spoke positively about the culture of the service and told us they placed people's wishes, needs and rights at the heart of everything they did. The service promoted positive care and support for people using the service. People were involved in decision making and their views sought to improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Katie Wilson
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 7 June 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Midshires Care LimitedBrand: Midshires Care Ltd
- Ownership type
- Organisation
- Companies House number
- 03959933 (opens Companies House)
Midshires Care Limited runs 151 services in England, 24 of them in the South East. 131 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 17 have no rating yet.
Other services run by Midshires Care Limited
- G Helping Hands Accrington Good. Home care, Lancashire, North West
- G Helping Hands Aintree Good. Home care, Liverpool, North West
- G Helping Hands Arnold Good. Home care, Nottinghamshire, East Midlands
- G Helping Hands Barnet Good. Home care, Enfield, London
Getting help from Oxfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Oxfordshire County Council
- Ask for a care needs assessment
- Phone: 01865 519800, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Oxfordshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands Oxford provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands Oxford.
- When was Helping Hands Oxford last inspected?
- The Care Quality Commission's latest rating for Helping Hands Oxford was published on 7 June 2023.
- Who runs Helping Hands Oxford?
- Helping Hands Oxford is run by Midshires Care Limited. It runs 151 services in England, 24 of them in the South East.
- What is Helping Hands Oxford's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 June 2023.
Contact
- Phone
- 07443 839194
- Address
- Suite 7, Whichford House, Parkway Court, John Smith Drive, Oxford, OX4 2JY Map (opens Google Maps)
Compare nearby
- G Brandon Trust Supported Living - Oxfordshire Good, less than 0.1 miles away
- – Care Time UK - Main Office Not yet rated, less than 0.1 miles away
- – Barrett's Domiciliary Care Ltd Not yet rated, 0.3 miles away
- G Elmthorpe Convent Domiciliary Care Good, 0.4 miles away
- G Day and Nightcare Live-in care Ltd Good, 0.4 miles away