Brandon Trust Supported Living - Oxfordshire

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. Right support- People had choice and control around their care arrangements. Care focussed on people's abilities and promoted their independence. Right care- staff were respectful of people's dignity, privacy and treated them as individuals with their own beliefs, thoughts and aspirations. Right Culture- the provider's management displayed caring and person-centred values. They modelled this behaviour to staff and set expectations that these values should be integral to staff's working practice.

Care enhanced people's lives by helping them to develop their skills and seek opportunities to have useful, fulfilling lives. People were supported to maintain relationships that were important to them and care was arranged so people could access the services and activities which they wished. People's care plans identified how they would like to be supported and what they would like to achieve with the help of care and support. People's communication needs were identified and met to help ensure they could give meaningful feedback or raise concerns around their care.

People received safe care focussed on minimising restrictions related to their care to promote their safety. People were supported to take positive risk to promote their independence whilst still receiving support to help keep them safe. There were enough staff in place, who had received the right training and support in

their role.

People were supported to lead healthy lives and access healthcare services when required. Staff had worked with many people to overcome their anxieties around accessing healthcare services. Where appropriate, healthcare professionals were involved in planning and reviewing people's care. Staff were proactive in maintaining these relationships and effective in implementing healthcare professional's advice.

There were effective systems to oversee the quality of the service. There were registered managers in place who were responsible for organising and overseeing people's care. The registered managers were knowledgeable, approachable and professional in their role. They had a good understanding of people's needs and how they wished to be supported.

Staff were caring and kind. People and relatives told us that staff were patient and understanding. Staff were motivated in their role and understood the principles of promoting people's privacy, dignity by treating them with respect.