Collaborative Care Services Ltd
- Home care
- Dementia care
- Registered since 2022
- Stratton St Margaret, Swindon, South West
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
No rating
No ratings have been published for this service yet.
79%
of rated home care services in Swindon are Good or Outstanding (91% across the South West, 88% across England).
Collaborative Care Services Ltd: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Caring | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Celtic Care Services Ltd (Swindon) (Good, less than 0.1 miles away) and Life Anchor Care (Good, 0.1 miles away).
Nearest home care services:
- G Celtic Care Services Ltd (Swindon) Good, less than 0.1 miles away
- – Merit Care - Wiltshire Not yet rated, less than 0.1 miles away
- RI Serene Healthcare Services Ltd Requires improvement, less than 0.1 miles away
- G Life Anchor Care Good, 0.1 miles away
- RI Love 2 Care Homecare Services Ltd Requires improvement, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 23 November 2025 (assessment visit 2 October 2025). Quoted under the Open Government Licence.
Date of assessment: 6 October 2025 to 23 October. The service is a supported living service providing support to adults with learning disabilities. This was the first inspection since the service had registered with the Care Quality Commission (CQC).
- Safe Good
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right Support, Right Care, Right Culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People were supported by a team who knew them well. We observed staff supporting people kindly and with compassion. People were supported to access the community and were supported to attend a range of activities in line with their needs and preferences. There were regular opportunities for people to provide feedback about their care. Leaders undertook regular governance checks to ensure the service was safe and effective. Leaders promoted the wellbeing of staff.
However, the service did not fully understand or apply the principles of the ‘Right Support, Right Care, Right Culture’ guidance, and the REAL Tenancy Test, which is guidance CQC follows to ensure that people in supported living arrangements have genuine tenancy rights. For example, some people did not have full access to their own home, and a person’s tenancy agreement had been signed by an unauthorised person, meaning it was invalid. There were also some restrictive practices happening at the service. This meant people’s human rights were not always upheld.
We identified two breaches of the legal regulations in relation to the governance of the service, and capacity and consent.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this registered service. This key question has been rated requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
There was a breach of regulation in relation to capacity and consent.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this registered service. This key question has been rated good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this registered service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
We identified a breach of regulation in relation to the governance of the service.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Prince Msindo
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Collaborative Care Services Ltd
- Ownership type
- Organisation
- Companies House number
- 12796524 (opens Companies House)
Getting help from Swindon Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Swindon Borough Council
- Ask for a care needs assessment
- Phone: 01793 445500, Monday, Wednesday, Thursday and Friday 9am to 5pm, Tuesday 9am to 4pm
- Support for carers
- Paying for care: Swindon Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Collaborative Care Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Collaborative Care Services Ltd.
- When was Collaborative Care Services Ltd last inspected?
- The Care Quality Commission's latest rating for Collaborative Care Services Ltd was published on 23 November 2025.
- Who runs Collaborative Care Services Ltd?
- Collaborative Care Services Ltd is run by Collaborative Care Services Ltd.
- What is Collaborative Care Services Ltd's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 07414 070577
- Address
- 25 Pure Offices, Kembrey Park, Swindon, SN2 8BW Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Celtic Care Services Ltd (Swindon) (Good, less than 0.1 miles away) and Life Anchor Care (Good, 0.1 miles away).
Nearest home care services:
- G Celtic Care Services Ltd (Swindon) Good, less than 0.1 miles away
- – Merit Care - Wiltshire Not yet rated, less than 0.1 miles away
- RI Serene Healthcare Services Ltd Requires improvement, less than 0.1 miles away
- G Life Anchor Care Good, 0.1 miles away
- RI Love 2 Care Homecare Services Ltd Requires improvement, 0.1 miles away