Love 2 Care Homecare Services Ltd

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Requires Improvement. At this assessment the rating has remained as Requires Improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. We identified concerns around staff recruitment and rota planning, and the provider was in breach of the legal regulation to notify CQC of other events.

However, improvements had been made to ensure people’s care planning information contained relevant information about their needs. Staff were trained to do their role, and a system was now in place to check staff competency.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question as requires improvement. At this assessment the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.

The service was in continued breach of the legal regulation in relation to good governance. Systems and processes to make improvements were not effective and the provider did not ensure adequate oversight of recruitment processes or effective rota-planning.